Refund policy

1. RETURN & EXCHANGE POLICY

We accept eligible returns/exchanges within 7 days of delivery.

To be eligible, the product must:

* Be unused, unworn and unwashed
* Be in its original condition
* Have all original tags and labels attached
* Be returned with the original packaging
* Not have any stains, makeup marks, perfume smell, damage or alterations

Products that do not meet these conditions may be rejected during quality inspection.

How to Request a Return or Exchange

Please contact AARA within 7 days of receiving your order with:

* Order number
* Product details
* Reason for return/exchange
* Clear photographs/videos of the product, where applicable

Once your request is reviewed and approved, we will provide the next steps for the return.

Exchange

Exchange is subject to product availability.

If the requested size/design is unavailable, the customer may choose another eligible product of equivalent value or opt for a refund/store credit, as applicable.

Only one exchange request per order will be accepted.

2. NON-RETURNABLE / NON-EXCHANGEABLE PRODUCTS

The following products are not eligible for return or exchange:

* Sale or clearance products
* Products purchased using certain promotional offers, where specifically mentioned
* Customised or personalised products
* Made-to-order products, where specifically mentioned
* Products that have been altered at the customer’s request
* Products that have been worn, washed, damaged or used
* Products returned without original tags or packaging

3. CANCELLATION POLICY

Orders can be cancelled only before they are dispatched.

Once an order has been dispatched, cancellation may not be possible.

If the order has already been shipped, the customer may need to receive the product and follow the applicable return policy.